Service Desk Agent

Expired on: Feb 19, 2022

A vacancy has arisen for the position of a Service Desk Agent within Joseph Cachia & Son Limited, a subsidiary company within the M. Demajo Group. Joseph Cachia & Son Limited, besides representing world renowned brands, supplies, distributes and maintains money handling equipment, queuing systems, noise and air monitoring equipment to commercial and industrial entities.  Furthermore, the company has a fully-trained technical team providing a 24-hour round the clock maintenance and support service.  Joseph Cachia & Son Limited has also developed strong business relationships with leading suppliers some of whom it has teamed up with, to successfully bid for large-scale tenders involving complex infrastructural projects in the field of energy, the environment and security.

Based in Malta and reporting directly to the Operations Manager – Technical & Sales Division, the chosen candidate will be performing the following main duties amongst others:

  • Managing support requests originating through a range of channels, such as emails and phone calls;
  • Gathering information through customer interactions and seeing to general queries;
  • Resolving minor technical issues remotely with the primary focus being customer satisfaction;
  • Managing service documentation and maintaining comprehensive records of service requests;
  • Performing any administration duties such as filing, updating customer and supplier folders and issuing service-related invoicing, when necessary.


The ideal candidate must:

  • Have technical expertise and problem-solving abilities thus devising technical and original solutions to customer’s problems;
  • Have excellent communication skills in both Maltese and English;
  • Have excellent time management skills and the ability to prioritise and perform effective multi-tasking;
  • Be a team player thus meeting customer’s expectations.


Applicants possessing specialised certifications, such as ITIL, and proficiency in a variety of Microsoft products will be given preference.

All personal details will be treated in strict confidence.


To apply:

Interested candidates are kindly requested to send their curriculum vitae to the Head of Human Resources via email on quoting the job reference JCS – SDAO 11/21 or via the application form on this page.

Job Type: Full Time
Job Location: Malta
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